Privacy Policy

This Privacy Policy ("Policy") describes how ez88 ("ez88", "we", "us", "our") collects, processes, stores, and protects personal data relating to users ("Player", "you", "your") of the ez88 online gaming platform accessible at https://ez88.click (the "Platform").

ez88 is an international online gaming brand operating an English-language sports betting and live casino service targeted at adult players in Malaysia and other eligible jurisdictions. We understand that our players entrust us with personal and financial information when they register and use the Platform, and we take that responsibility seriously.

This Policy has been prepared to be clear, transparent, and written in plain language. We encourage you to read it fully. By registering an account on the Platform or by continuing to use the Platform after this Policy is published or updated, you acknowledge that you have read and understood its contents.

If you have any questions about how your personal data is handled, or wish to exercise any of your data rights, please contact our support team using the details in Section 15 of this Policy.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, either alone or in combination with other data — including name, email address, device identifiers, and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data. For the purposes of this Policy, ez88 is the Data Controller in respect of Player data collected via the Platform.
• "Data Processor" means a third-party entity that Processes Personal Data on behalf of the Data Controller under a binding contractual arrangement.
• "KYC" means Know Your Customer — the identity and age verification process conducted by ez88 in accordance with anti-money laundering obligations and responsible gambling requirements.
• "Cookies" means small text files placed on a Player's device by the Platform to facilitate session management, analytics, and personalisation.
• "Special Category Data" means Personal Data that is particularly sensitive in nature, including health data, biometric data, and data relating to criminal convictions or offences.

ez88 collects only the Personal Data that is necessary for the purposes described in this Policy. The categories of data we collect are as follows:

3.1 Registration & Account Data

When you create an account on the Platform, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Username and encrypted password
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru, Shah Alam)

3.2 KYC Verification Data

As part of our mandatory Know Your Customer process, we may collect the following documentary data:

• Government-issued photo identity documents (e.g., national ID card, passport)
• Proof of residential address (e.g., utility bill, bank statement)
• Payment method ownership verification (e.g., screenshot of e-wallet or bank account registered in the Player's name)
• Source-of-funds documentation where required for high-value transactions

3.3 Financial & Transaction Data

We collect transactional data related to your use of the Platform, including:

• Deposit and withdrawal records, including amounts in MYR and timestamps
• Payment method details (e.g., partial account numbers for DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong)
• Betting and gaming history, including stakes, outcomes, and balances
• Bonus and promotion usage records

3.4 Technical & Device Data

We automatically collect certain technical data when you access the Platform:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and duration
• Pages visited and features used on the Platform
• Referral URL (if applicable)

3.5 Communications Data

When you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and outcomes, for quality assurance and dispute resolution purposes.

ez88 collects Personal Data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and device data collected automatically via cookies, server logs, and analytics tools when you access and navigate the Platform.
• Third-party sources: Identity verification data provided by third-party KYC service providers; fraud screening data from payment processors; and geolocation data from IP intelligence services.
• Payment processors: Transaction confirmation data shared with us by your payment provider when you initiate a deposit or withdrawal via DuitNow, FPX, or other supported Malaysian payment methods.

We do not purchase Personal Data from data brokers or any third-party marketing lists.

The Personal Data we collect is used for the following purposes:

We process your Personal Data only for the purposes stated above and do not use it in any manner incompatible with those purposes without first notifying you and, where required, obtaining your consent.

ez88 processes your Personal Data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and ez88 — including account management, payment processing, and game provision — is necessary for us to deliver the services you have signed up for.
• Legal obligation: We are required to process certain data to comply with applicable legal obligations, including anti-money laundering (AML) regulations, responsible gambling requirements, and international licensing conditions, including Know Your Customer (KYC) verification.
• Legitimate interests: We process certain data — including technical and usage data — to pursue our legitimate business interests, such as fraud prevention, platform security, and product improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time without this affecting the lawfulness of processing that occurred prior to withdrawal.

ez88 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We may, however, share your Personal Data with the following categories of recipients where necessary and under appropriate safeguards:

7.1 Service Providers and Data Processors

We engage trusted third-party service providers to assist in operating the Platform. These include identity verification providers, payment processing partners (such as those facilitating DuitNow, FPX, Touch 'n Go eWallet, and other Malaysian banking integrations), fraud detection services, cloud infrastructure providers, and customer support platform operators. All such providers are bound by contractual data processing agreements that restrict their use of your data to the agreed purposes only.

7.2 Regulatory and Law Enforcement Authorities

We may disclose Personal Data to relevant regulatory authorities, financial intelligence units, or law enforcement agencies where we are required to do so by applicable law, by a court order, or where we have a reasonable belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

7.3 Corporate Transactions

In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of the assets of ez88, Personal Data held about Players may be transferred to the acquiring or surviving entity as part of that transaction. We will endeavour to notify affected Players in advance where practicable.

7.4 With Your Consent

We may share your Personal Data with other parties where you have given your explicit consent for us to do so.

The ez88 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and improve Platform performance. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences — such as language settings, preferred odds format, and display options — so that your experience is consistent across visits.
• Analytics Cookies: Used to collect aggregated and anonymised data about how Players navigate and use the Platform. This information helps us identify areas for improvement. We do not use this data to identify individual users.
• Marketing Cookies: Used only where you have provided consent to receive personalised communications. These cookies help us understand which promotions and content are most relevant to you.

You may control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies in your specific browser, refer to your browser's help documentation.

ez88 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention principles we apply are as follows:

• Active account data: Retained for the duration of your account's active status and for a minimum period following account closure as required by AML and financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, as required under applicable anti-money laundering regulations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years to satisfy legal and regulatory record-keeping obligations.
• Communications records: Customer support records are retained for a period of two (2) years following the resolution of the relevant interaction, unless required for longer in connection with a dispute.
• Technical and analytics data: Aggregated and anonymised technical data may be retained indefinitely for platform improvement purposes.

Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data disposal procedures.

ez88 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive data, including passwords (hashed and salted) and financial account information;
• Two-factor authentication (2FA) available to all registered Players to add an additional layer of account security;
• Access controls ensuring that only authorised personnel with a legitimate need can access Player data, governed by role-based permissions and audit logging;
• Regular security assessments including penetration testing and vulnerability scanning of the Platform infrastructure;
• Incident response procedures to identify, contain, and remediate any suspected data security incidents in a timely manner.

While ez88 takes all reasonable steps to protect your data, no online platform or data transmission over the internet can be guaranteed to be completely secure. Players are also responsible for maintaining the security of their own account credentials and devices.

Depending on your jurisdiction of residence and applicable data protection law, you may have the following rights in relation to your Personal Data held by ez88. We are committed to facilitating the exercise of these rights in a timely and transparent manner.

11.1 Right of Access

You have the right to request confirmation of whether ez88 holds Personal Data about you, and to obtain a copy of that data along with information about how it is processed. We will respond to verified access requests within 30 days.

11.2 Right to Rectification

If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account information directly through your account settings. For other corrections, please contact our support team.

11.3 Right to Erasure

You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right is subject to overriding legal obligations — for example, we are required to retain KYC and transaction records for regulatory purposes and cannot erase these on request during the applicable retention period.

11.4 Right to Restrict Processing

You may request that we restrict the processing of your Personal Data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing on legitimate interest grounds pending determination of that objection.

11.5 Right to Data Portability

Where processing is based on consent or contractual necessity and carried out by automated means, you may request that we provide your Personal Data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.

11.6 Right to Object

You have the right to object to the processing of your Personal Data where that processing is based on legitimate interests. You also have the right to opt out of marketing communications at any time by contacting support or using the unsubscribe option in any marketing email you receive.

11.7 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request", including your registered username and a description of your request. We may need to verify your identity before processing your request. We will respond within 30 days and will notify you if an extension is required.

The ez88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process Personal Data from any individual under the age of 21. Age verification is a mandatory step in the account registration process, and we conduct ongoing KYC checks to enforce this requirement.

If we become aware that Personal Data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered an account on the Platform using false information, please contact our support team immediately.

The ez88 Platform may, from time to time, contain references to or integrations with third-party services — such as payment processors (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong) and game content providers. Each of these third parties operates under its own privacy policy and data practices.

When you interact with a third-party payment provider to complete a deposit or withdrawal, your financial data is transmitted directly to and processed by that provider in accordance with their own terms and privacy policy. ez88 does not receive or store your full payment credentials — only partial transaction confirmation data necessary for our records.

ez88 is not responsible for the privacy practices of any third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with through the Platform.

ez88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered Players via the email address associated with their account, and/or by posting a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects when the current version came into effect. We encourage Players to review this Policy periodically to stay informed of how we handle their Personal Data.

Continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised terms. If you do not agree to the revised Policy, you should cease using the Platform and contact our support team to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how ez88 handles your Personal Data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, operating on Malaysian Standard Time (UTC+8).

You may reach us through the following channels:

• Live Chat: Available within the Platform for all registered Players — typically the fastest channel for most queries.
• Email: [email protected] — please include "Privacy Policy Enquiry" or "Data Rights Request" in your subject line, along with your registered username. We aim to respond within 24 hours.

For questions about responsible gambling tools, self-exclusion, or deposit limits, please visit our Responsible Gambling page or contact support directly to activate any of these features on your account.

For general information about the Platform and frequently asked questions, please refer to our FAQ page.